SHIPPINGSNEDCO Wholesale's shipping and handling rates were designed to be as reasonable for our members as possible. The shopping cart will automatically calculate the shipping fees for you. For website owners, mail order, home party planners, to recover your shipping costs, you could charge your customers 10% of the retail price for ground shipping. However, many of our customers create their own custom shipping charts. GROUND SHIPPING: Continental U.S. (48 States) Normal delivery time is 5-10 business days. (Shipping to a PO Box will be $12.95 minimum shipping fee.) Ground shipping price breaks at order totals of about $650.00 and about $1200.00.
ALASKA & HAWAII: Delivery time 5-10 business days. U.S. Virgin Islands and U.S. military APOs FPOs may take longer to arrive.
CANADA POST: Delivery time 1-3 weeks. Please note, this is the only shipping option for Canada at this time. You're pre-paying all duties and taxes so that Canada Post can ship the merchandise directly to your door or your customers door. *Does not include Apparel/Lingerie items as these shipped through UPS* (Orders to Canada ship out on Thursdays. Deadline for Thursday shipping is Tuesday by close of business.)
REDUCED GROUND SHIPPING FEE OFFER: To help your profit margin, we now offer reduced domestic ground shipping for orders over $650.00. Delivery time is 7-10 business days. (This offer is not available for residents living in Alaska, Virgin Islands, Hawaii or Canada.)
RUSH 2-DAY SHIPPING: Estimated delivery time 3 business days after order is processed. Available only for the Continental U.S. (Oversized and extremely heavy items do not qualify for 2-Day shipping)
INTERNATIONAL SHIPPING: No International shipping is provided at this time. COD (Cash on Delivery): We're sorry, SNEDCO WHOLESALE does not offer COD shipping at this time. DELIVERY GUARANTEES: Under no circumstance do we guarantee shipping deliveries by a certain date. All delivery times are estimated. When placing an order, please be sure to allow enough delivery time in case delivery of your shipment is delayed. Items marked as "may require additional shipping and handling" are bulky or heavy items which cost more to ship. As such, these items have a slightly reduced profit margin. Although we do not charge more for shipping, members wanting to recoop some of this loss could justifiably charge their customers a higher shipping fee or a handling fee for these items. AVOID RETURN PACKAGES:
In the event a package is returned to our warehouse, due to refusal, not available after 3rd attempt or buyer providing the wrong address, buyer will be responsible for all shipping charges incurred in addition to a 25% restocking fee. To help avoid returns, please make sure you have given us your correct address and phone number so you may be contacted if there is a problem delivering your package. Once you have been provided a tracking number, it is a good idea to keep track of your package until it reaches your door. RETURN MERCHANDISE AUTHORIZATION Despite all precautions, claims do arise. SNEDCO's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable. Any problems with an order must be reported within 15 days of receipt. To obtain SNEDCO's authorization to return a defective or damaged item for replacement, simply call our Customer Service within 15 days of receipt. Defective and damaged items are replaced FREE of charge. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of receipt. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags. CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance. - Merchandise must be in its original minimum inner pack quantity, as shipped by SNEDCO Wholesale.
- Broken quantity inner packs are not returnable.
- Sample items and other items are not returnable.*
- Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount. *All shipping fees are considered a used service and are non-refundable.
RETURN EXCLUSIONS: *ALL SALES ARE FINAL. Some items are non-returnable such as catalogs, brochures, cd's, supplies, kits, business kits, clearance items, costumes, lingerie, special ordered and custom stock items. Body Jewelry, Intimate Apparel and Personal Intimate items are non-returnable unless unopened and still in sealed, manufacturers package. (We will exchange costumes for a different size if reported within 3 days of receipt. All shipping is the responsibility of the buyer.)
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement. ITEMS DAMAGED DURING SHIPMENT
The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact our Customer Service department within 10 days of the date of receipt, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim. If replacement for a damaged item is not possible, a store credit will be applied to your SNEDCO Wholesale account. No cash refunds will be given for damaged, defective or missing items. *We reserve the right to update and make changes to our shipping and return policies at any time. |
